AI dashboards, automations and websites for care providers.

Working with care providers

Good care, and a manager who rebuilds the rota every Sunday night.

Most independent care providers in the UK are a registered manager, a small office team and a workforce of carers on shifts around the clock. Care is delivered in people's own homes or in a home of twenty or thirty beds, paid for by a mix of council contracts and private clients, and inspected by the CQC. The manager is the rota, the on-call phone, the compliance officer and the family liaison, usually all before nine in the morning.

The leaks are the same in every service. The rota is built by hand and rebuilt from scratch when someone calls in sick at six. Care notes are written on paper or typed into a system nobody has time to read, so the picture of how someone is doing lives in individual heads. Families hear from you when something goes wrong, not when it goes right. DBS renewals, training certificates and right-to-work checks sit in a spreadsheet that is accurate until it is not. Invoices to councils and private clients go out late because nobody has had a spare afternoon, and evidence for inspection is gathered in a panic the week before. A home-care agency with thirty carers and a 24-bed residential home have the same problem: the people who could sort the admin are covering the shifts.

We fix that with three things, built around how your service already runs, with safeguarding and confidentiality designed in from the start. A dashboard that shows today's shifts, rota gaps, compliance renewals due, care notes flagged for attention and invoices outstanding on one screen, with access limited to the people who should see it. Automations that spot a gap in the rota and send cover requests to carers who are available and qualified, remind staff and managers before a DBS, certificate or right-to-work check expires, confirm shifts by text, draft family updates from the week's care notes for the manager to read and approve, run the invoice cycle on time, and send a weekly manager's report you could hand to an inspector. AI drafts, a person signs off, and nothing about a resident or client goes anywhere without a human deciding it should. And a website that shows families and commissioners who you are, and brings enquiries and job applications into one place.

It starts with a Discovery Day on site: a working day alongside you in the office and, where appropriate, on a visit or a shift, watching how the service really runs and where the admin slips. Within three working days you get a plain-English report of what we would fix first, each item with a fixed price and no obligation to build any of it.