AI dashboards, automations and websites for York businesses.

Working in York

A small city with an unusually wide mix of businesses inside its walls.

York is best known for its visitors, and tourism and hospitality keep hundreds of hotels, guest houses, restaurants and tour operators busy all year. But the city also runs on rail, from Network Rail's operations centre to the engineering firms that grew up around the old carriage works. It runs on biosciences and agri-tech around the University of York and the Biorenewables Development Centre, on insurance and financial services with Aviva and Hiscox among the big employers, on a lively digital and creative sector, and on the dense independent retail and hospitality scene packed inside the walls, from the Shambles to Bishopthorpe Road.

Those businesses share a familiar problem, and it is not a lack of work. It is the admin wrapped around the work: enquiries arriving by phone, email, text and booking platforms, quotes written from scratch every time, invoices chased when someone remembers, and the whole picture of the season living in the owner's head. A guest house in Bootham and a heating engineer in Acomb have very different weeks and exactly the same leaks, and both pay for them in late nights and lost bookings. Meanwhile the person who should be looking after guests or customers is doing the typing.

We fix that with three things, built to order: a dashboard that puts the whole pipeline on one screen, automations that send the follow-up, the reminder and the review request without being asked, and a website that turns local searches into enquiries you never lose. AI drafts the words where it helps, whether that is a quote, a reply to a booking enquiry or a summary of the day's calls, and you approve everything before it goes out. None of it is off the shelf, and none of it asks your team to learn a new way of working.

It starts with a Discovery Day, on site. We are based in Nottingham, about an hour and three quarters from York by car or by train, so we come up for the day, work alongside your team from opening to close, and watch how the bookings, the phone and the paperwork actually flow. Within three working days you get a plain-English report of what we would fix first, each item with a fixed price and no obligation to build any of it. We look after everything remotely afterwards, and we are glad of any excuse to come back to York.